- When does the Introduction Week take place?
The Introduction Week of September 2018 takes place from Friday the 31st of August at 17.00 until Wednesday the 5th of September. You can pick up your wristband, goodie bag, and group information on the Welcome Days of the University of Groningen (August 29th and August 30th) or at the Welcome Day of the Hanze UAS (August 31st). You will receive information about these days from your university as well.

- Where can I buy a ticket?
You can buy a ticket online here. We will also sell tickets during the Welcome Days of the University of Groningen (August 29th and August 30th) at the Oosterpoort (Trompsingel 27). We will also tell tickets during the Welcome Day of the Hanze UAS (August 31st) at the Willem Alexander Sportcentrum (Zernikeplein 17).

You cannot buy a ticket in our office. There is a chance tickets will be sold out during these days, so we recommend buying a ticket online.

- What does the ESN Introduction Week cost?
A ticket costs €35.00. This includes access to all the activities, parties, and the two dinners.

 - I have an international creditcard, can I pay online with this?
We accept many payment methods: Visa, Mastercard, American Express, SEPA, iDeal, and Paypal.
Almost every foreign credit card is accepted, so also cards of non-Dutch banks. It might be that service costs turn out higher.

- I will arrive late on Friday, is that a problem? 
No, this is not a problem. Our office will be open from 20.00 – 22.30, so you can come here to pick up your wristband, goodie bag, and the information about your group, so you can go there to meet them and enjoy the rest of the program with them.

- I have plans during the first weekend, is it possible to only join the second part of the Introduction Week?
No, unfortunately this is not possible. Friday you meet your group and Introduction Guides, so we want people to able to join the group on the first day (if you arrive late, this is not a problem).

- Can I be placed in a group with my friend?
We use a computer program to divide the groups randomly. Therefore, it is not possible to be placed in a group with your friend. But the groups are mainly important for the dinners and day programs, during other activities, like the parties, you will be all together.

- I have classes from the 3rd of September (Monday) onwards, can I go to these classes?
Yes, because the semester starts the Monday of the Introduction Week, we make sure we do not have day programs anymore on Monday, Tuesday, and Wednesday. The program starts around 17.00 or 18.00 again, so you can go to your classes during the day.

- I am not a first year or exchange student, can I participate in the Introduction Week?
Yes, our Introduction Week is also for second or third year bachelor students, master students, students doing an internship, or a PHD.

- I have food restrictions, will this be taken into account?
Yes, during all the dinners allergies/diets will be taken into account, so you don’t have to worry about this.

- Can I join activities of the ESN Introduction Week without a wristband? 
For the Sunday Kokomo party and the Final party you will be able to buy a separate ticket. If you want to go to both, you can buy a combo ticket in our office Friday night for €8.00. For the Sunday party at Club Kokomo you can also buy a ticket at the door for €5.00 (PIN ONLY!). From September 3rd until September 5th you can buy a ticket for the Final party in our office during office hours. For the Final party at Martini Plaza you will also be able to buy a ticket at the door between 23.00 and 00.00. Both in our office and at the door you can only pay by card!

- Do I have to print my ticket or can I show it on my phone as well?
You don’t have to print it. Showing the ticket on your phone is also fine.

- Can I reserve a ticket for the Welcoming Days, when online ticket sale is closed?
No, we don’t reserve tickets. During the Welcoming Days it’s first come, first served.

- Until when can I buy a ticket online?
You can buy a ticket online until the 28th of August, 12.00 (noon).

- When I buy a ticket during the Welcoming Day of the UG or Hanze, can I pay by card? 
Yes, you can pay by card. We accept almost all foreign bank cards. Of course you can also pay cash. 

- Do I have to participate in every activity?
Of course it’s the most fun when you participate in every activity. This way you will get to know many new people and make new friends. But of course it’s up to you. If you are not a big fan of parties for example, then that is also fine. 
 
If you have any other questions, please send an email to info@esn-groningen.nl